A volunteer helps a police officer with foreign-related issues at the New Silk Road Joint Service Police Station in Jinhua. [Photo/Tide News]

At the New Silk Road Joint Service Police Station in Xinshi subdistrict, Jinhua, Zhejiang province, a group of international volunteers from Zhejiang Normal University is making a difference. 

Burundian student Niyonkuru Abdoul, fluent in Chinese, assisted police officers with foreign registrations on March 5, Tide News reported. This is his fourth year of volunteering at the police station.

The area around the police station is home to a large foreign population, with over a thousand foreign individuals served annually. In 2018, the Xinshi Police Station collaborated with Zhejiang Normal University and the local community to establish the "New Silk Road" Volunteer Service Team.

This team now comprises over 40 volunteers from 12 countries and has conducted more than 600 service sessions and successfully resolved over 150 foreign-related issues. The processing times of foreign-related matters have been slashed from 20 minutes down to eight.

Lou Guowei, deputy director of the Xinshi Police Station, highlighted the foreigners' dual role as service recipients and governance assistants.

In mediating a recent house rental dispute, Congolese volunteer Ngoy Kaseya Joseph interpreted Chinese laws into his native language, which led to a successful resolution. This model has boosted the mediation success rate to 92 percent.

The "New Silk Road" model's success lies in its one-stop service approach, continually optimizing work processes and establishing specialized teams like the foreigner mediation team to enhance foreign-related service management.

Lou expressed ongoing efforts to deepen international community governance innovations, ensuring seamless service and cultural exchange.