Zhou Guohua at work. [Photo by Yu Shan/Zhejiang Daily]

"Public transport is the name card of the city. I should try my best to serve passengers well and make myself an important window that shows the civility and harmony of public transportation," said Zhou Guohua, 47, a bus driver of No. 1 bus in Quzhou who has been driving buses for nearly 30 years.

Zhou has driven over 1.3 million kilometers but has never once received a complaint or gotten into an zero accidents.

During her spare time, Zhou Guohua actively participates in various volunteer service activities, such as working as a guide in the hospital, conducting safety education for children in kindergartens, and participating in the Red Cross volunteer service.