The Hangzhou deputies to the first session of the 13th Zhejiang People's Congress exchanged views on the work report presented by Yuan Jiajun, governor of Zhejiang province, on Jan 25.

A few topics mentioned in the report caught the delegation's attention, including the "At Most One Visit" administrative reform, internationalization, and care for the elderly.

The "At Most One Visit" reform, initiated at the beginning of 2017, aims to streamline government services by concentrating them online and at service centers. The province wants to ensure that if people need to visit a government department, they only need to do it once. Over the past year, the reform has enjoyed strong support from Zhejiang people.

Cai Yuqun, director of the family planning service center in Hangzhou's Gongshu district, said the reform has proved to be effective in improving the governing capacity of government bodies, as it has led to greater satisfaction with public services.

Cai Yuqun, a Hangzhou deputy to this year's session of the Zhejiang People's Congress, expresses her feelings on administrative reform at the panel discussion of the Hangzhou delegation on Jan 25. [Photo/zjol.com.cn]