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The age of data tech to succeed IT era

By Hu Yuanyuan and Ouyang Shijia and Fan Feifei (China Daily ) Updated : 2017-12-04

This year is seen as the start of AI's impact on various sectors becoming evident. How has AI improved your company's business and what will you do to better tap into the technology?

Chen Jin: ZhongAn Insurance has various explorations and applications of AI, such as intelligent insuring, risk control, and intelligent customer service.

For example, we apply identity authentication to the fraud risk analysis of credit guarantee insurance.

Similarly, image recognition is applied to anti-fraud analysis of mobile phone screen crack policy.

Besides, we apply AI to intelligent customer service to settle customer claims in travel insurance and health insurance segments.

We achieve customized product design and dynamic pricing through AI, which is based on customer demand and data analysis.

We provide intelligent services to change the insurance industry from being product-centric to being usercentric, which should help reshape the insurance value chain.

Nathan Blecharczyk: Artificial intelligence is transforming technology around the world.

For Airbnb, we have an advantage, thanks to our strength through technology.

Our tech advantage comes from our strong team of engineers. Hailing from top Silicon Valley companies, the best Chinese tech companies and world-leading schools, our talent pool is the world's best.

Airbnb is famous for its innovation, and we'll keep investing our resources on inspiring more innovations that can bring improvement to us as well as the industry.

Gong Yu: As China's largest online streaming video and entertainment services platform, iQiyi.com Inc has always regarded technological innovation as the driving force for company development.

Today, artificial intelligence has already become iQiyi's basic infrastructure in the process of video production, user insight and content distribution.

Specifically, artificial intelligence technology has been applied to iQiyi's seven business areas-creation, production, tagging, distribution, play, monetizing, and customer service. All of these areas can now be called intelligent. They help keep the services surrounding intellectual properties running productively.

The application of AI helps us have a deep understanding of the content, users and our partners' various needs.

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